OBJECTIVE

· To secure a position that will enable me to utilize my current skills as well as challenge me to increase my professional growth and responsibility.

SUMMARY OF QUALIFICATIONS

· 6 years of supporting computer user on hardware and software issues

· Hardware: IBM, Sun and HP Compatible PC’s

· Software: Windows 95/98/2000, NT Workstation and Server, Softid and Token, Ace Server, Unix/Red Hat Linux, AIX, MS Outlook, Lotus Notes 4.6/R5, Novell, IBM Mainframe, Reflection/telnet

· 2 years editing and creating HTML and JAVA Script code

· 6 months using Perl, C/C++ to write script in a network environment

· 6 months experience configuring and setting up NT and Linux servers

· A+ certified

· Ability to work effectively as part of a team or alone

· Great customer service skills

· Excellent written and verbal communication skills

· Strong analytic ability

EDUCATION

· 07/99-Present: Art Institute of Atlanta

Major: Multimedia

· 08/93-05/97: Alabama State University

Major: Computer Science (GPA 3.9)

· May 23, 1993: Graduated Wilcox Central High School

EMPLOYMENT HISTORY

04/00-Present: GE Power System

Provide second level telephone support to GE Power System corporate employees in remote locations throughout the country and around the world. Assist users on network connectivity issues. Assist users with Softid and Tokens for VPN and CompuServe to dial into the network remotely. Use Ace Server to administrate, troubleshoot and resynchronize user token for VPN and CompuServe. Use strong problem solving skill in diffusing clients problem with LAN connectivity issues from accessing GE network, changing and setting up login account. Configure end-user computer with the correct TCI/IP setting. Assist end-users in setting up and configuring MS Outlook for the GE environment. Help users with connectivity and printer issue in IBM Mainframe/Unix environment. Provided minimum support on Wincenter and Wincenter Servers. Responsible for global support for over 400 business applications

· 10/9-04/00: The Weather Channel

Currently a Solution Engineer, doing product monitoring of the broadcast system Weather Stars, TV, radio, and the Internet. If a problem arises, I will contact the necessary person/persons and assist them in alleviating the problem if I cannot accomplish this myself. Further, I also assist the network and system administration teams with monitoring the network and data feeds. This is done by coordinating the resolutions to the network when problems persist through them into different Unix boxes that check whether data is being processed. This is also done by routine checks on different network servers and routers as scheduled by the network administrator. Finally, I will aid customers in accessing their personal information if it is through FTP or the dial up network. Other duties include desk side support of the Weather Channel employees, assisting with any technical problems that arise, and installing and configuring notebooks and desktop computers with the proper software. We used the Oracle database to maintain and to keep track of all incoming calls to the solution center. All software and hardware issues that came into the solutions center were used to build the knowledge database. The knowledge database was then used to keep track of who called in and what problem they had for future use. We also used it to keep account of all computers, printers, laptops, palm pilots and other equipment issued to the employees at the Weather Channel. We did all necessary setups, configurations, and any necessary troubleshooting to the Oracle database for the Weather Channel and its employees.

· 08/99-09/99: (Contract) IMS Health

Responsible for troubleshooting hardware and software issues for Roche Pharma sales representatives. Performed installations of operation systems and assisted them with any problem they may have. Made sure the sales reps. were able to transfer data from laptops to the PDA so they can better do their jobs. Helped the sales reps. create and modify MS Excel spreadsheets and PowerPoint presentations. Responsible for setting MS Outlook, Lotus Notes and dial up connections to the Roche server by configuring the TCP/IP and other network connections.

· 12/98-06/99: (Contract) Compaq

Worked as help desk technician troubleshooting BellSouth Internet software by utilizing Windows 95/98, Win NT and Mac. Duties included configuring the network settings and installing the right protocols. Installed and configured the TCP/IP and dial up connections on the customer computer. Configured the DNS address and checked to make sure the customer was getting connected to the server. Responsible for checking the modem setting and correcting any problems that may arise. Would setup and configure the customer’s mail server settings and browser’s configurations.

References and salary history furnished upon request